Privacy Policy

1. Introduction

KeywordTech ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name and contact information (email address, phone number)
• Billing and shipping addresses
• Payment information (processed securely through Paystack)
• Order history and preferences
• Account credentials (username and encrypted password)

2.2 Automatically Collected Information

• IP address and browser type
• Device information
• Cookies and similar tracking technologies
• Usage data and analytics

3. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Communicate with you about your orders and account
• Provide customer support
• Send promotional emails (with your consent)
• Improve our website and services
• Detect and prevent fraud
• Comply with legal obligations

4. Information Sharing and Disclosure

We may share your information with:

• Payment Processors: Paystack for secure payment processing
• Shipping Partners: The Courier Guy and ShipLogic for order fulfillment
• Service Providers: Third-party vendors who assist in our operations
• Legal Requirements: When required by law or to protect our rights

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes:

• SSL encryption for data transmission
• Secure password hashing
• Regular security audits
• Access controls and authentication

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and personalize content. You can control cookie settings through your browser preferences.

7. Your Rights

Under South African POPI Act, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to processing of your information
• Withdraw consent at any time
• Lodge a complaint with the Information Regulator

8. Children's Privacy

Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us: